Returns & Exchanges

North Star Diamonds Inc. will accept the return of new, undamaged merchandise, in original condition, with the following provisions:

Prior to returning any merchandise, please contact our Customer Service Department by calling 1-888-871-9990, or send us an online Inquiry to obtain a Return Merchandise Authorization (RMA) Number. This number must be referenced on paperwork accompanying your return, and must be clearly marked on the outside of the shipping package.

Merchandise may be returned or exchanged within 15 days of delivery in original condition, in the original packaging. All returns must be accompanied by the proof of purchase and original shipping papers. The RMA number must appear where indicated on the shipping document; please indicate reference for refund or exchange where indicated.

All returned merchandise will be inspected by North Star Diamonds Inc. prior to issuance of refunds or exchanges.

The full cost of the return item will be refunded, EXCLUDING shipping, handling and insurance costs.

Refunds will be made in the original form of payment.

Diamond returns must be accompanied by the original matching or identifying certificate(s), along with the original warranty document. Should the certificate(s) or warranty document not be included with the merchandise, the customer will be charged a $150 replacement fee for each missing document.

Custom work, special orders, personalized or engraved items cannot be returned unless there is an error on the part of North Star Diamonds Inc. Shipping and handling costs will be refunded only when the return is necessary due to North Star Diamonds Inc. error, or when North Star Diamonds Inc. has confirmed the merchandise is defective.

If the item is defective or not as ordered, the customer has the option of requesting a refund or an exchange for the purchase.

Returned merchandise must be shipped prepaid (via Federal Express, UPS or U.S. Mail - Registered Delivery), and insured for the full purchase price to:

North Star Diamonds, Inc.
114 West Magnolia Street, #400-102
Bellingham, WA   98225